Healthcare / Design Systems / Governance
UX Design Lab helped a global enterprise replace fragmented delivery with a governed design system and coded source of truth, reducing production time by 40%, lowering delivery costs by more than half, and cutting accessibility defects by 18%.
800+
Properties supported
40%
Production faster
50%+
Delivery costs lower
18%
Accessibility defects reduced
Introduction
A global enterprise was operating across hundreds of disconnected digital properties with inconsistent user experiences, duplicated delivery effort, and growing legal and reputational risk caused by accessibility gaps.
What began as a limited design system effort for one regulated division evolved into a program to prove value incrementally, then scale the model into a global standard.
A global enterprise was operating across hundreds of disconnected digital properties with inconsistent user experiences, duplicated delivery effort, and growing legal and reputational risk caused by accessibility gaps.
The final system combined a centralized component model, theming architecture, governed delivery workflow, and accessibility reviews embedded into design system governance.
The program became the operational foundation for enterprise digital delivery, proving that design systems can function as a governance and scale mechanism rather than just a component library.
-40%
Production time
-50%+
Delivery costs
-50%
Vendor costs
-18%
Accessibility defects
18% Accessibility defects reduced
UX Design Lab turned fragmented accessibility work into a repeatable governance model by integrating standards, reviews, and delivery gates into how digital work got done, reducing defects by 18% and improving audit readiness.
Read case study
70+ Properties unified
UX Design Lab helped a major insurance organization replace fragmented delivery, duplicated work, and team burnout with a shared system of templates, governance, and collaboration — cutting departmental costs by 20% and reducing developer dependency by 60%.
Read case study
35% Workflow improvement
UX Design Lab used immersive field research and service design to turn fragmented logistics coordination into a role-aware operational platform, improving workflows by 35%, reducing communication incidents by 21%, and cutting role involvement by 70%.
Read case study
$900k+ Cost avoided
UX Design Lab ran a rapid diagnostic that showed 93% of the client’s issues were operational rather than software-related, helping leadership avoid an unnecessary build and redirect investment into a clearer service roadmap.
Read case study
45 days Delivery timeline
UX Design Lab designed a mission-critical IVF support experience under extreme timeline pressure, using a global follow-the-sun workflow to deliver a high-fidelity prototype in 45 days and help support the client’s next funding round.
Read case study