Opaque outputs
Users can't tell if the AI output is right — or how to check.
AI Product UX Audit
AI UX Audit for Product Trust
Find where your AI product loses user trust — before launch, before scale, before it's expensive to fix.
2–3 weeks
typical duration
$10k–$20k
investment
Prioritized product risk backlog
key deliverable
Where AI Products Break Trust
Most AI products don't fail because the model is wrong. They fail because users can't interpret the output, can't trust what they're seeing, and don't know how to recover when something goes wrong.
Weak failure states
When the AI is wrong, there's no clear path forward.
Unclear control and recovery
Users don't know how to override, correct, or undo.
Critical before launch. More expensive after.
What You Get
You get a prioritized list of what's broken, what's risky, and what to fix first.
Eight Heuristics scorecard
Trust and transparency review
Journey risk map
Failure-state and recovery review
Accessibility review for AI-generated interactions
Prioritized product backlog and 30-day improvement plan
Outcome: You know exactly what to fix before launch — ranked by risk.
Ready to see what's at risk?
Request the auditHow It Works
The audit runs in three focused phases, typically over two to three weeks.
Step 1
Review
UXDL reviews the AI product flow, interface, content, and failure states.
Step 2
Map
We identify trust, autonomy, accessibility, and recovery risks.
Step 3
Prioritize
You receive a ranked backlog and executive readout.
Why UXDL
UXDL built the Eight Heuristics for Generative and Agentic AI Products — a practical evaluation framework for trust, transparency, control, and recovery in AI interfaces. We bring enterprise product design, accessibility governance, and AI product experience into one focused audit.
45 days Delivery timeline
Rapid product design for a high-stakes health experience
UX Design Lab designed a mission-critical IVF support experience under extreme timeline pressure, using a global follow-the-sun workflow to deliver a high-fidelity prototype in 45 days and help support the client’s next funding round.
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18% Accessibility defects reduced
Accessibility governance at enterprise scale
UX Design Lab turned fragmented accessibility work into a repeatable governance model by integrating standards, reviews, and delivery gates into how digital work got done, reducing defects by 18% and improving audit readiness.
Read case study
From UX Artifact Maker to AI System Orchestrator
From artifact maker to AI system orchestrator: why evaluation literacy is becoming the most valuable skill in UX design.
Intake
Tell us what you're building.
Describe the product and where you are in the process. We'll confirm fit and recommend a next step within one business day.
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